By making payment, either by deposit or bank transfer to the account indicated on our home page, in cash or through PayPal, you acknowledge that you are aware of and accept our refund and cancellation policies.

REFUNDS FOR COURSES, CLASSES, CONFERENCES AND WORKSHOPS

If you request your refund up to 8 calendar days before the date of the event, 100% of your payment will be refunded.

If you request your refund 3 calendar days before the date of the event, 50% of your payment will be refunded.

If you request your refund less than 3 days before the event date, or do not show up for the event, no refund will be possible, nor will it be possible to use the deposited balance as a credit for other courses.

Sorry, we cannot make exceptions, because we cover the corresponding amount, as well as the logistics costs in advance to the venue. The refund request to proceed must invariably be made by email to: contact@levelcourses.com , with the following details:

Participant’s name

Bank to which the account number belongs

Interbank account number and account number

Proof of payment

Brief reason for requesting reimbursement (used for statistics)

The date of receipt of your mail will be taken as a reference for the calculation of the percentage to be reimbursed.

Refund time, if any, will depend on the method of payment you have used, but should never exceed 7 business days from the date we confirm, by email, that we are aware of your request.

It is not possible to transfer tickets from one event to another, or the same event on different dates or online.

ONLINE COURSES, SEMINARS, WORKSHOPS (ONLINE DISTANCE LEARNING MODE)

Due to the system configuration and security protocols implemented, there is no refund once payment has been made for a recorded online course.

No changes can be made to the courses, without exception, as these courses are not face-to-face and YOU have the option to choose the one you like the most.

The validity to take any online course or download the file (if applicable) is 60 calendar days from the date of payment. We ask that you read the instructions that are sent to you along with the link and your access so that you can enjoy the online course.

Once you start playing the course, workshop, class or lecture, it will be active in the system for a certain time (hours) to be able to take it. After this time, the system will automatically deactivate the online product.

REFUNDS FOR PACKAGES PURCHASED THROUGH THIRD PARTIES.

Unfortunately, we are unable to process refunds for any courses purchased through third parties. Since we do not process the original payment, we do not have a record of the transaction, so we cannot process a refund. To request a refund, we suggest you contact the provider directly.

CONTACT US

For more information, if you have questions, or if you would like to file a complaint, please contact us by email at contact@levelcourses.com or by mail using the details provided below:

LEVEL COURSES

Polanco V Sección, CP. 11560, Ciudad de México

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